Write a letter to BPL Company complaining against improper dealer service.
Gagan Jain
16/405, Karol Bagh,
New Delhi
To,
The Marketing Manager,
Akai India Ltd.,
Nehru Place,
New Delhi.
Sir,
This is to bring to your notice that the undersigned had purchased a portable colour TV of Akai make from your dealer M/s Abha Electronic Vide – Bill No. C-105 dt.2nd Feb. 20… After, three months, a slight defect was noticed and your dealer was immediately contacted. However, nobody from the dealer has visited the undersigned, in spite of repeated telephonic contacts. It is a matter of great disgrace that a company as reputable as Akai is appointing dealers without attaching a sense of professionalism. This in the long run can tarnish your impeccable image. You are requested to look into the matter and take proper action at the earliest.
Your positive action in this case is awaited.
Thanking you
Yours Sincerely,
Gagan Jain
May 20, 20_
Give a suitable reply to previous letter
Akai India Ltd.,
Nehru Place,
New Delhi.
To,
Gagan Jain
16/405, Karol Bagh,
New Delhi
Sir,
With reference to your letter dt. May 20, 20… at the outset, we sincerely apologies for the problem caused due to the inefficiency and negligence of our dealer M/s Abha Electronic.
We have already looked into the matter and have issued a strict warning to the aforementioned party. Our service engineer along with the dealer will be visiting you shortly. Inconvenience caused is deeply regretted. You are always welcome to send your suggestions to improve our customer service.
With Warm Regards,
Marketing Manager
Akai India Ltd.
